Terms & Conditions

Terms & Conditions for Colonsay Wool Growers and the Old Waiting Room Gallery

Please read this page thoroughly and ensure that you agree with its contents before using our site. Our Terms & Conditions are subject to review and change and we reserve the right to update these terms without due warning. Please read this information regularly and check for changes and updates. These terms and conditions do not affect your statutory rights.


Our website may occasionally have links to third-party websites. Our own Terms & Conditions do not apply to these sites, and you should refer to their own pages for further information.

Changes to products, prices and description

Colonsay Wool Growers reserve the right to make changes to products without warning. This includes pricing and descriptions on the website.

Product Information

We aim to list all our products as accurately as possible, however we cannot guarantee that the colours in our images will appear the same on every screen.
 Our products are all hand made in small batches and will naturally vary.

Intellectual property and copyrights

This Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Balnahard Farm, Balnahard Farmhouse, Colonsay Wool Growers, and The Old Waiting Room Gallery respectively. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and in using this service you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Payment Methods

Online purchases are securely processed using Wix Payments. Wix Payment Privacy Policies can be found here.


We accept the following types of payments:

- Credit / Debit Cards

- Offline Payments


UK Shipping costs are £2.50 per order, with FREE postage on UK orders over £50.00.

For international postage please email us for prices
We ship via 2nd Class Royal Mail postage. Due to our remote location, please bear in mind that purchases may take a day or two longer than expected to reach you.

Cancellations and returns

If you are unhappy with your goods, you can return them in a saleable condition within 28 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000.

The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.
All returns are required to be accompanied with a covering letter and a copy of the invoice or receipt. A refund will be issued as soon as we receive the goods, for the price paid for the item.


If an item is incorrect or faulty, please inform us within 14 days of purchase. We will provide a full refund or replacement on receipt & inspection of the returned item. We will also cover the return postage costs if the return is a result of an error that we have made or if the goods are faulty.

Balnahard Farmhouse Terms & Conditions

  1. We require a 25% deposit to secure a booking; a booking will be held for 10 days whilst we await the deposit.

  2. The balance payment must be received 2 months prior to the booked date (a reminder will be sent).

  3. Correspondence confirming dates and prices will be sent, and to confirm payments received.

  4. If we do not receive either the deposit or the balance payment within the specified time we reserve the right to re-let the property, and in the case of the balance payment, to retain the deposit. We will do what we can to contact you before taking such measures. 

  5. Should you have to cancel your holiday having paid the deposit, it is at our discretion as to whether we allow it to be used against another booking.

  6. Should you have to cancel your holiday after you have paid the full amount, we will only refund the balance of payment if we are able to re-let the property. We may allow the remaining deposit to be used against another booking at Balnahard. We recommend that you take out holiday insurance.

  7. We have kept the ordinary landline phone in the house, as there is no mobile signal in Balnahard and the calls on this are charged out at cost by reading the bill at the end of your stay.

  8. In the unlikely event that we are not able to honour your booking we will attempt to find you other suitable alterative accommodation on the island. If this is not possible we will issue you a full refund (this provision is included to protect us should we physically be unable to accommodate you i.e., in the event of the roof blowing off the week before your booking).

  9. Unfortunately we cannot take any responsibility for any costs or inconvenience incurred due to disruptions in ferry services. We recommend that you take out holiday insurance.

  10. We expect the house to be left in good order on your departure.  We reserve the right to charge for any damage and to apply an excessive cleaning charge, if the property is left in poor order.

Privacy Policy for Colonsay Wool Growers, Balnahard Farmhouse and The Old Waiting Room Gallery

Colonsay Wool Growers, Balnahard Farmhouse and The Old Waiting Room Gallery are committed to safeguarding your online privacy. This statement is set out to outline how we make use of the information you submit to us. The terms contained on this page may be revised from time to time. We suggest you read this information regularly and check for changes and updates.

Your privacy is important to us. When you use our web site, your personally identifiable information will be respected and protected. We will not provide any information about you to third parties. We may send you reminders, updates and important announcements via post, sms text and/or email. You may withdraw from these updates and reminders at any time and your details will be removed from our marketing database.
When you complete forms and submit personal information to us, this information is used only within the company to provide you with the service you have requested. Part of these services may include sending you emails to enable us to administer the booking of Balnahard Farmhouse, payments of the rental cost, and purchasing of products from Colonsay Wool Growers or The Old Waiting Room Gallery.

We will store your personal information on our secure systems until such time as we no longer deem them to be required. If you request that your details be removed from our systems, so long as there is no outstanding actions on any booking or purchase, we will be happy to do so.


We use Mailchimp to store personal data and send newsletters to our customers. These newsletters occur less than once a month. For the purposes of our email marketing we only use the email addresses of those who have given us express permission to use their email addresses for this purpose. This may have been through entering a competition online or at a show, whilst placing an order over the phone or by personally submitting your email address in the "Subscribe to newsletter" box on our website. All emails collected for this purpose are stored in our Mailchimp database and nowhere else. We promise never to share, sell to or exchange your personal details with any third party. If you have signed up to our email newsletters but wish to stop receiving them, you can unsubscribe at any time. To do this simply open one of the newsletters and click on the "Unsubscribe" button in the top left-hand corner of the newsletter. Mailchimp’s Privacy Policy can be found here.

IP addresses and cookies

In using our website at www.balnahard.com information may be collected about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your internet usage by using a cookie file that is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us improve the website and deliver a better and more personalised service.


You may refuse to accept cookies when you first visit our website, or by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website.

  • _utma, _utmb, _utmc, _utmz
    These cookies are used by Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

  • Wix
    Our website runs on the Wix website platform. Wix uses cookies to track a user session, when they last visited or did something on the site. No personal information is stored in these cookies; only timestamps related to that browser session.

  • Third party cookies
    The code provided by Facebook and Instagram to include additional functionality on our website may, by default, set cookies. For information about these third party cookies, go to www.facebook.com/about/privacy or https://help.instagram.com/519522125107875.

  • External web links
    Our website may contain links to other websites and resources that you may find of interest. Once you leave our website, you should note that we do not have any control over the external website. We are not liable for your protection and privacy on these external websites. You should exercise caution and look at the privacy policies applicable to the website in question.

How to contact us

Balnahard Farmhouse

Isle of Colonsay PA61 7YT

Mobile 07850 230 000

Email Sarah@balnahard.com